Frequently Asked Questions

Find answers to common questions about our products and services

DELIVERY

We deliver across the UAE and selected GCC countries. Delivery availability may vary depending on your location and the type of product ordered.

  • UAE: 1–3 business days
  • GCC countries: 5–10 business days
    Delivery times may vary during public holidays or promotional periods.

Shipping charges are calculated at checkout based on your delivery location and order size. Free delivery offers may apply during special promotions.

Once your order is shipped, you’ll receive a tracking number via email or WhatsApp so you can track your order in real time.

Returns & Exchanges

We accept returns or exchanges within 7 days of delivery, provided the product is unused, unopened, and in its original packaging.

Please contact our customer support team with your order number, and we’ll guide you through the process.

If your item arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with clear photos, and we’ll resolve the issue promptly.

For hygiene and safety reasons, certain items such as opened food, treats, or supplements may not be eligible for return unless damaged or incorrect.

ORDERING

Simply browse our website, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

We accept:

  • Credit & Debit Cards
  • Apple Pay / Google Pay (if available)
  • Cash on Delivery (COD) (where applicable)

Orders can be canceled or modified before dispatch. Please contact us as soon as possible if you need changes.

Yes, you’ll receive an order confirmation via email or WhatsApp once your order is successfully placed.

PRODUCTS

Yes. PetsKing only sells 100% genuine products sourced from trusted and authorized suppliers.

Absolutely. All products are selected with pet safety, quality, and nutritional standards in mind. We recommend checking product descriptions and consulting a veterinarian if your pet has special requirements.

Yes, our product selection is curated to suit pets living in the UAE and GCC region.

Of course! Our team is happy to assist you in selecting the best product based on your pet’s needs. Contact us anytime for guidance.

OUR SHOPS

Yes, PetsKing currently operates as an online store, allowing you to shop conveniently anytime, anywhere.

PetsKing is based in Dubai, United Arab Emirates, and serves customers across the UAE and GCC

You can reach us through:

Yes, we do offer bulk and wholesale orders. Please contact us directly for pricing and availability.

Privacy Policy

At PetsKing, your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this policy.

Information We Collect

When you visit or shop at PetsKing, we may collect the following information:

  • Personal details such as your name, email address, phone number, and delivery address

  • Order and payment information (payments are processed securely through third-party gateways)

  • Account information if you create an account with us

  • Device information such as IP address, browser type, and usage data

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your orders, inquiries, or support requests

  • Improve our website, products, and customer experience

  • Send updates, promotions, or offers (only if you choose to receive them)

  • Prevent fraud and ensure secure transactions

Payment Information

We do not store your credit or debit card details. All payments are securely processed through trusted third-party payment providers that comply with industry security standards.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information. Your data may be shared only with:

  • Delivery and logistics partners for order fulfillment

  • Payment service providers for secure payment processing

  • Legal or regulatory authorities if required by law

All third parties are required to keep your information secure and confidential.

Cookies & Tracking Technologies

PetsKing uses cookies and similar technologies to:

  • Enhance website functionality

  • Remember your preferences

  • Analyze website traffic and performance

You can manage or disable cookies through your browser settings.

Data Security

We take appropriate security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no online platform is 100% secure, we strive to use commercially acceptable means to protect your data.

Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your personal information (subject to legal requirements)

  • Opt out of marketing communications at any time

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

PetsKing may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

📧 Email: support@petsking.com
📞 Phone / WhatsApp: +971 XX XXX XXXX
📍 Location: Dubai, United Arab Emirates